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BetOnline.ag - WAITING 30 PLUS DAYS FOR REFUND

Ruling

Found for the Player -Betonline.ag have made clear statement that they will not cooperate in the management of complaints via our service.

Read our Betonline.ag Review.

Player's Complaint

Waiting 30 plus days for a 200.00 plus fees refund! Every time I call, customer service either blames my bank or gives an extended processing time. I need my money back! The deposit was to be for 25.00 not 200!

Read the casino review

2 Responses

ThePOGG
August 3, 2020

Hi cecillia07 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
August 24, 2020

Hi cecillia07,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

cecillia07 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BetOnline.ag

August 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.