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English in United States - WAITING 30 PLUS DAYS FOR REFUND


Found for the Player have made clear statement that they will not cooperate in the management of complaints via our service.

Read our Review.

Player's Complaint

Waiting 30 plus days for a 200.00 plus fees refund! Every time I call, customer service either blames my bank or gives an extended processing time. I need my money back! The deposit was to be for 25.00 not 200!

Read the casino review

2 Responses

User icon
August 3, 2020

Hi cecillia07 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
August 24, 2020

Hi cecillia07,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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cecillia07 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:


August 3, 2020

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