BetPhoenix - Bonus Terms Violation
Unresolved - The age of this complaint against Bet Phoenix presents a significant obstacle to the review of the issue, by taking into consideration that both CasinoMeister and OSGA reviewed this issue far closer to the time of the issue and both concluded that Bet Phoenix were in the right, it seems unlikely that even if the relevant information could have been obtained it would ultimately have favoured the casino.
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Here is the synopsis...I have been playing at BetPhoenix casino in the slot tournaments. I deposited 40.00 and played nothing but the slot tournaments. I had my money built up to over 1300.00 and then tried to withdraw some of it. I put in for the withdrawal on 9/4/2010. Member services sent me an email on 9/7/2010 stating that I needed to send in my documents to process my withdrawal. On 9/8/2010 the very next day I was sent an email stating that there was a free chip in my account. Why didn't they notify me of this on 9/7/2010 before they asked me to send in my documents?
They also told me that there are two different kinds of chips coupon free chips and courtesy free chips. Courtesy free chips show up in your real balance and you can't use them at your leisure. Supposedly that is what I received. I was playing on real money that I deposited. They claim that their automated system was down to notify me that a free chip had been deposited into my account. All that they can give me is an apology but the thing
Response Summary: They kept giving me the runaround.
Now they claim that they cannot find my account at their casino.
I went through Casinomeister and I have correspondence from OSGA and they found discrepancies but they couldn't do anything about it. I was just hoping maybe you could.
the casino review
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