– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Betsafe - refuse to pay due to withdraw option


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Betsafe Casino Review.

Player's Complaint

hi there,

I made deposit of $200 via transfer to betsafe account. After a few wining my balance became $579. I able to withdraw $400 via muchbetter renaming $179 i had two options :

1) bank wire for $59.87

2) etransfer for for full amount of $179.74

After contacting their support i got told etransfer withdrawl are unavailable. and got told i able to withdrawl $59.87 as a bank wire..

I dont want bank wire because it cost me $30 banking charges as a matter affect how am I going to withdraw renaming funds?

I want them to allow me to withdraw fund via muchbetter and I want them to allow me to withhdrawl my full funding..

I dont think this is fair for them to holding my funds and not allowing me withdraw.

Thank you for your assistance

Read the casino review

4 Responses

User icon
June 23, 2020

Hi koray002 - welcome back.

Specifically why were you only able to withdraw $400 by muchbetter? Why was this total reduced fro etransfer? Why was it reduced for bank wire?



User icon
June 30, 2020

Hi koray002,

I'm following-up on the above?



User icon
June 30, 2020

Hi, this is settled


User icon
July 2, 2020

Hi koray002,

Thanks for letting us know - it is appreciated!


Leave a Reply

You must be logged in to post a comment.


koray002 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsafe
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

June 23, 2020

United States country flag