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Betsafe - refuse to pay due to withdraw option


Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Betsafe Casino Review.

Player's Complaint

hi there,

I made deposit of $200 via transfer to betsafe account. After a few wining my balance became $579. I able to withdraw $400 via muchbetter renaming $179 i had two options :

1) bank wire for $59.87

2) etransfer for for full amount of $179.74

After contacting their support i got told etransfer withdrawl are unavailable. and got told i able to withdrawl $59.87 as a bank wire..

I dont want bank wire because it cost me $30 banking charges as a matter affect how am I going to withdraw renaming funds?

I want them to allow me to withdraw fund via muchbetter and I want them to allow me to withhdrawl my full funding..

I dont think this is fair for them to holding my funds and not allowing me withdraw.

Thank you for your assistance

Read the casino review

4 Responses

June 23, 2020

Hi koray002 - welcome back.

Specifically why were you only able to withdraw $400 by muchbetter? Why was this total reduced fro etransfer? Why was it reduced for bank wire?



June 30, 2020

Hi koray002,

I'm following-up on the above?



June 30, 2020

Hi, this is settled


July 2, 2020

Hi koray002,

Thanks for letting us know - it is appreciated!


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koray002 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsafe
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

June 23, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.