Betsson – confiscating win after a free 10 euro bonus
Found for the Casino - Betsson have enough evidence for us to establish that this player's account is unnaturally associated with other accounts. As such we'll take no further part in the representation of this complainant.
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On 13th June 2016 I was given a 10 euro free bonus. I completed the wagering for this bonus playing slots.
I ended with a balance of 54.92 which I tried to payout. This withdrawal was reversed couple of times.
Couple of weeks later I decided to gamble than rather try keeping doing a withdrawal (which Betsson reversed without any notice by email).
I got very lucky playing Bloodsuckers slot and got a balance of 4362.
So I tried a withdrawal again and also contacted Betsson regarding the reversed withdrawals. Was told i needed to verify my account and also made a phonecall for verification.
All done, so I made another withdrawal and couple days later logged in and saw my account balance had been adjusted to zero.
contacted betsson and all they told was:
We want to inform you that we have rejected your withdraw request. It has come to our attention that you didn’t follow our Terms & Conditions and in this case we have to confiscate your winnings.
We like to refer you to point 12.1 in our Terms & Conditions.
I hope you can contact Betsson and get this resolved.
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