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Betsson - Refused to pay 650 euros


Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Betsson Casino Review.

Player's Complaint

Betsson [REFUSED TO PAY] 650 euros from me and claimed a welcome bonus had been claimed more then once on my IP and devices.

This is completely untrue. The device was newly bought from ebay a week before signing up. I live alone and no one from my house signed up for the sports offer.

The only time i have logged onto betsson from another address was costa once. My friend [EDIT] logged into his account from my address when we were having a gambling weekend but he did the casino offer and not sports.

Betsson are refusing to communicate any further so I need help.

Read the casino review

5 Responses

November 21, 2020

Hi finnlee - welcome to!

I'll contact the operator and see what we can find out for you.



November 21, 2020

Thank you. They are refusing to engage with me so I have had to begin court action and ECOGRA action also as they have committed theft. [EDIT]

November 21, 2020

Hi finnlee,

If you have already involved the operators ADR we will be declining this case. You need to wait for the ADR to give a ruling.



November 21, 2020

i have filed my case.

You and I both know how slow they are though compared to mediators.

Im preferring to hit betsson on all fronts. So would appreciate your help as you have a history of helping players.

November 25, 2020

Hi finnnlee,

As stated above, if you have already involved the operator's appointed ADR we would defer to the ADR in this case.



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finnlee consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betsson
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • BML Group Ltd

November 21, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.