Declined - This is an issue that necessarily requires the involvement of relevant law enforcement agencies and as such is beyond the scope of this service.
Please may I ask that you provide me with some guidance on where I stand on the following matter with Betstars. I am, to coin a phrase, extremely angry with the following issue:
About a week ago my account was frozen, as you will be aware, you can only contact them via e-mail.I sent 2 e-mails over 2 days and by the 3rd day I received this:
We have conducted a full investigation into your account and we believe that your Stars password may have been compromised.
Our facts to support this are as follows:
The logins to your account show no failed attempts; whoever accessed your account knew your password perfectly.
Computer fingerprinting technology is utilized by our Security Team in order to determine which computer/device your account was accessed from. In this case, our investigation concludes that your account was accessed from a foreign computer/device where no logins were previously detected from. It is therefore possible that your login credentials have been compromised.
With regards to the bankroll in your account, unfortunately, the balance in your account was affected in this case:
balance pre-hack - £213.16 GBP
Funds sent via chimdummmp to a fradulent account, which has withdrawn them immediately.
We would like to advise you that we will not be liable for funds lost on your Stars Account. We will not be held liable for any losses as a result of insufficient security measures to ensure that your personal details remain secured. This is in accordance with the sections of our Terms of Service which state your responsibilities as an account owner.
We would like to take this opportunity to advise you of our Terms of Service regarding your responsibility as an account owner. As stated in section 10 under "Security and Your Account":
10.2. The User agrees that he/she is solely responsible for all use of the Service under his/her Login Credentials and that he/she shall not disclose the Login Credentials to any person whatsoever nor permit another person to use the Service via his/her User account.
10.3. The User is obliged to keep his/her Login Credentials secret and confidential at all times and to take all efforts to protect their secrecy and confidentiality. Any unauthorized use of the Login Credentials shall be the sole responsibility of the User and be deemed as his/her use. Any liability therefrom shall be that of the User.
Our Terms of Service can be found on the following website:
We highly recommend for you to take necessary action in protecting your computer, email and Stars Account along with personal data stored in your computer. This includes, but not limited to; scanning your computer to ensure no harmful software are installed and changing the password in your registered email account and Stars Account as a precautionary measure.
In order to reinstate your account with a new password and Stars PIN, we would like to ask you that you please provide us with:
- Confirmation of your computer/device and email safety.
- A clear digital photograph of you holding your identification document (in your hands, close to the face). Please make sure that your full name, date of birth and the expiry date of the document are clearly readable.
Finally, you may wish to visit the 'Help
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Betstars - Balance taken
Posted by BurninAce
November 19, 2018
BurninAce consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 19, 2018