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Better Dice - Payout
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
On Feb 1 2020 I deposited $2000 at 250% match Withdrew $7600 Feb 19 Got paid $1475.91 Never received the difference of $6122.09 On Feb 15, my wife deposited$4000 at $250% match Withdrew $$11 111.00 Was paid $1533 Never received the remaining $ $9 578.00 As of April 16th 2021 Michael is no longer communication with us. Both of acct have been blocked but we have over 92 emails that tells the story
3 Responses
Hi robandwood,
I'm following-up on the above?
Thanks,
ThePOGG
Hi robandwood,
If we haven't heard from you by Friday the 28th of May I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
robandwood consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BetterDice
- Rainmen Group N.V.
April 29, 2021
Hi robandwood - welcome to ThePOGG.com.
Firstly - there is nothing we can do regarding your wife's account. The BetterDice terms of use include the following:
Specifically what reason has the operator given you for non-payment of the rest of your balance?
ThePOGG