BetVictor - Account being closed suddenly and rejected to give my fund back.
Ruling
Resolved - This player has managed to resolve their issue with BetVictor without our intervention.
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Player's Complaint
I am new in Betvictor. After betting 3 times on 3 different football games and made a withdrawal request for half of my credit, my account had been closed suddenly and BetVictor rejected to give my fund back
Below is the detail,
1/3/2019 Account close permanently
Received BetVictor email which informed my account was closed and my fund will not be returned.
4/3/2019 Ask live chat what happened?
"The agent just answered I was failed in the verification and didn't give me a reason why I was failed. Actually, I had already submitted all the docs and past the verification months before betting.
Then, I try to ask for my money back. The agent said they eMail the related department already. A response will be back within 24 hours."
6/3/2019 Rejected to give my fund bank
"Received BetVictor email which informed my fund will not be returned due to a business decision.
Live chat told me to contact the security team [email protected] directly.
So that I sent an eMail to [email protected] directly to ask the fund back."
7/3/2019 BetVictor claimed the registered information is inconsistent with my provided documents
Received BetVictor eMail which rejected to give my fund back and claims my verification was failed. Below is the explanation
"Unfortunately the documentation you provided is inconsistent with the information registered on your account and with the services provided by those vendors whose documentation you submitted as evidence. Therefore BetVictor is unable to permit any further activity on your account."
8/3/2019 Ask the Pogg for help and sent a complaint eMail to [email protected]
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Hi frichard - welcome to ThePOGG.com!
Unfortunately you've chosen to play with an operator that is routinely non-cooperative with complaints submitted to this service. While we will endeavour to discuss this issue with BetVictor you need to be aware that the chances of a successful mediation are low.
Thanks,
ThePOGG