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Betway - Closed Account With-holding Winnings


Found for the Casino - As is standard for this group, Betway casino have refused to engage with this service in the management of this complaint.

Player's Complaint

$1500 still not returned and account closed No one is giving me a straight answer let alone letting me know why. Sent in financial information, address verificaton, everything they asked in a timely manner, still no response and account locked

Read the casino review

2 Responses

March 5, 2018

Hi btracil - welcome to!

Before going any further I need to make you aware that you've chosen to play with a group who have historically been unwilling to cooperate with this service in the management of complaints. As such the chances that we can do anything to help you is low.

I would also point out that submitting two complaints in quick succession where two independent operators have both concluded that your accounts were problematic suggests that the problem may be at your end rather than the operator's.

I'll contact the operator and revert to you if we receive any feedback.



March 23, 2018

Hi btracil,

Unfortunately Betway casino have made clear that they will not discuss your complaint with us. As such all we can do is recommend that you do is contact their regulator the Malta Gaming Authority.

Sorry we couldn't be of more help!


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btracil consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 5, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.