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Betway - confiscated funds unlawfully

Ruling

Found for the Player - Despite our repeated efforts to contract Betway to discuss this issue we have received no response whatsoever from the operator.

Read our Betway Casino Review.

Player's Complaint

So I signed up for betway in November. I gambled with them and withdrew. I received the withdrawal and continued to gamble. I proceeded to make 6 more withdrawals over the next month and bit. I never noticed that my withdrawals did not come in due to it being a busy time of year. They didn't come in as betway was sending verification emails but they went to my junk. As soon as I realised I submitted my documents and the next day spoke to live chat who said my withdrawals would be processed in 2-5 working days. They were not. My account was closed and I really don't care about that, I just want my money back. They have [not paid] my money and have contradicted themselves multiple times. Firstly telling me I could get my money if I sent documents and had a phone call with them. I did this. After the phone call I sent furtherd documents which were asked for. I rang them again today and was told final decision is funds confiscated. [EDIT]

Read the casino review

2 Responses

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ThePOGG
January 21, 2020

Hi rooney10 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
January 28, 2020

Hi rooney10,

Unfortunately Betway Casino have informed us that they will not discuss this complaint with our service.

All we can suggest at this is that you contact the operator's ADR eCORA.

Sorry we could not be of more help!

ThePOGG

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Agreement

Rooney10 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betway
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

January 21, 2020

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