Betway - refusing pay out for no real reason

Hi thaibeebee - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that hold negative status with this service specifically because they have routinely refused to cooperate with us to manage player complaints. As such the chances of a successful mediation are low. Nevertheless we will try.

Can you tell me what the problem is? Are they refusing to pay? Or is there simply a problem issuing the payment?

Thanks,

ThePOGG

Thanks for taking the time to look at this for me. Yeah they are simply refusing to pay and not responding to any of my emails, it's so odd. I have already provided the documentation they asked for and can continue to do so. [EDIT]

Hi Thaibeebee,

I've contacted the operator and they have requested that your provide a permission letter and proof of ID/address before they will discuss any aspect of your complaint.

I've emailed you a letter that you need to complete, print out, sign and return a photo of to the operator. If you CC [email protected] I'll follow-up with Betway once this is received.

Thanks,

ThePOGG

Hi Thaibeebee,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Thaibeebee,

Our contact at Betway has directed us to follow-up with you regarding this issue. Have they resolved it to your satisfaction?

Thanks,

ThePOGG

Hi Thaibeebee,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Thaibeebee,

If we haven't heard from you by Friday the 5th of April I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG