Betway - Sports Bet not paid
Found for the Player - This is just another example of the Betway casino group hiding behind privacy laws. The laws do NOT prevent them from discussing this complaint as the player is willing to provide whatever relevant permissions the company needs to protect itself from any legal issues and as such Betway's stance can be seen as nothing other than an internal company policy devoid of sound legal basis.
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On Friday 7th of March I placed £1750 on a draw between Norwich and Stoke in the Premier League. The odds 3.3. The result was a draw. So the winnings were 4025. I should have had 7775 returned. However, the stake was returned to my account, and the winnings were confiscated. The reason given was this;
16.3 Termination of Account
(vii) If you have played in a professional capacity, or in tandem with other Player(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Player(s) involving the same (or materially the same) selections. Betway is for sole use on an individual basis and for personal entertainment only. In this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Payout Limits permitted for a single Customer (as outlined in the Betway Rules);
Please be advised that your initial deposits has been returned to you and all remaining funds have been confiscated.
Your account will remain locked.
Obviously, this is disgraceful behaviour for a sportsbook to carry out. I put a bet on one of the biggest markets in the world, I won, and they will not pay, for no reason whatsoever.
I have called them twice, and they cannot give a valid reason. I asked them 3 very valid questions.
1. Why did they let me have the bet in the first place. Sportsbooks are more than capable of imposing max bet limits on the same market.
2. Why did they have the best odds on this result, if they were not willing to take the bet. I bet with them because they had the best odds.
3. There was no bonus involved on this placement AT ALL just me depositing my own money
I can answer the last question. It is because they are greedy. They ran with the bet, knowing that they would not pay out regardless of the outcome.
I am speechless at their decision as I take it anyone who places any bet at Betway does not get paid, is that their style? And to say I have played in a professional manner is laughable as I simply signed up an account placed a large bet on a result on the premiership and won...simple !!!
I hope Betway can resolve this issue asap.
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