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Betway – will not verify my account


Found for the Player - Betway have cited 'data protection' as reason that they cannot discuss complaints. This is untrue - The Data Protection Lie - Using a Legal Mis-Direction to Legitimise Bad Practice.

Read our Betway Casino Review.

Player's Complaint

I have been attempting to verify my account for several days yet have not received any response. Their website claims they verify your account through your deposit LIE. The website claims to have a 24/7 Canadian number (877-811-2604) LIES, there is an automated message that hangs up on you. They advise you to send documents to [email protected] and they will respond in 24 hours LIES. I have won several hundred dollars in the last week however cannot withdraw due to my "unverified" status. I have been sending messages since April 19th to get my account verified to no avail. There is no one to speak to via phone and no one responds to emails. This casino should be shut down because [EDIT].

Read the casino review

4 Responses

Apr 25, 2019

Hi queenshiba - welcome to!

Unfortunately you've chosen to play with a group who are both negatively listed with this service and routinely non-responsive to complaints submitted to us. While I will make efforts to contact the operator on your behalf, the chances of a successful mediation are low.

Finally, we do not allow users to post unproven accusations of criminality. As such your post has been edited.



May 28, 2019

Hi queenshiba,

Unfortunately, after a lengthy conversation with Betway Casino's management, the operators has informed us of the decision not to engage with this complaint due to "privacy" concerns.

At this juncture all we can do is recommend that you contact one of the operator's ADRs, IBAS or eCOGRA.

Sorry we could not be of more help!


May 28, 2019

Thank you for your help. The situation has been resolved.

May 31, 2019

Hi QueenShiba,

Thanks of letting us know - it is appreciated!


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queenshiba consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Betway
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

April 23, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.