Betzest - UNjustified confiscated 3500 euro!

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

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Player's Complaint

Hi

I have been a customer for a while and didn't have any problems with playing and cashing out at betzest until this weekend they unjustified confiscated 3500 euro.

The maximum bet size with a bonus is 3 euro which I totally respected. I didn't bet more then 2.5 euro.

"After withdrawing a small amount. I get the email which quoted " Unless stated otherwise on the specific bonus landing pages, all Bonuses in the Casino have got a max bet restriction in place of €3 per game round"

After to found out what happened I got the message " You have bet 59.5, 47.5, 32.5 on the game Lucky Leprechauns Loot with your Bonus money. "

I checked my play history and indeed I did play that slot never the less I never bet more then 2.5 So I checked my game history and I found that I made 3 big bet sizes on the slot I triggered the retry freespins feature. I attached a picture to show this feature after winning the free spins have ended with a 2.5 betsize you can choose to replay the freespins. After choosing that feature your winnings start on 0 and you get 15 new free spins with the betsize of 2.5 euro. There inner gameplay shows it was a betsize of the FULL free spin amount I further explain:

Picture 1 choose to replay the free spins

2. Next picture shows that I am ONLY betting 2.5 euro on the slot when I win in the first free spins and I win 59.5 euro then i click on replay the freespins ( this will set my freepins winning on 0 and replay the free spins) after replay the free spins it will give you 15 free spins with a bet size of 2.5 euro on that free spin I won a amount of 94 euro.

So my TOTAL win of this free spins is 94 euro bet size 2.5 euro NOT 153.5 with a bet size of 59.5! It's a glitch in there betting history. They can check with there technical department.

3. The same situation explained in picture 3 and 4.

Basically I never went over the 2.5 euro betsize as I have respect for there terms and conditions it might shows as big bet in there system but it isn't also if it shows as a high betsize in there system it shouldn't been counted as such I never choose by optics to bet that high. As reacreational casino player who play for fun how should I know I violate the terms with triggering a retrigger feature of 2.5 euro betsize?

Hope this casino will check with the technical department to reconsider there choice as the support on the casino can't help me anymore.

p.s I can't upload the pictures of the slot and there inner history can I do it by email?

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