Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
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I have been a customer for a while and didn't have any problems with playing and cashing out at betzest until this weekend they unjustified confiscated 3500 euro.
The maximum bet size with a bonus is 3 euro which I totally respected. I didn't bet more then 2.5 euro.
"After withdrawing a small amount. I get the email which quoted " Unless stated otherwise on the specific bonus landing pages, all Bonuses in the Casino have got a max bet restriction in place of €3 per game round"
After to found out what happened I got the message " You have bet 59.5, 47.5, 32.5 on the game Lucky Leprechauns Loot with your Bonus money. "
I checked my play history and indeed I did play that slot never the less I never bet more then 2.5 So I checked my game history and I found that I made 3 big bet sizes on the slot I triggered the retry freespins feature. I attached a picture to show this feature after winning the free spins have ended with a 2.5 betsize you can choose to replay the freespins. After choosing that feature your winnings start on 0 and you get 15 new free spins with the betsize of 2.5 euro. There inner gameplay shows it was a betsize of the FULL free spin amount I further explain:
Picture 1 choose to replay the free spins
2. Next picture shows that I am ONLY betting 2.5 euro on the slot when I win in the first free spins and I win 59.5 euro then i click on replay the freespins ( this will set my freepins winning on 0 and replay the free spins) after replay the free spins it will give you 15 free spins with a bet size of 2.5 euro on that free spin I won a amount of 94 euro.
So my TOTAL win of this free spins is 94 euro bet size 2.5 euro NOT 153.5 with a bet size of 59.5! It's a glitch in there betting history. They can check with there technical department.
3. The same situation explained in picture 3 and 4.
Basically I never went over the 2.5 euro betsize as I have respect for there terms and conditions it might shows as big bet in there system but it isn't also if it shows as a high betsize in there system it shouldn't been counted as such I never choose by optics to bet that high. As reacreational casino player who play for fun how should I know I violate the terms with triggering a retrigger feature of 2.5 euro betsize?
Hope this casino will check with the technical department to reconsider there choice as the support on the casino can't help me anymore.
p.s I can't upload the pictures of the slot and there inner history can I do it by email?
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Betzest - UNjustified confiscated 3500 euro!
Posted by Zl342da
August 6, 2020
Zl342da consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 6, 2020