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BGO - Account suspended

Ruling

Resolved - After repeated attempts to contact the player we were never provided with the necessary information to contact BGO about this complaint. As such we assume it resolved itself.

Read our BGO Casino Review.

Player's Complaint

I deposited 3 times. One for 50 pounds the second one for the same as well and the third for 150 pounds. I won 270 and cashed out 200 I was at work so i withdrew 200 and logged off to come back and play.

The website would not connect from my browser I tried a different browser and it worked so i tried to log in and then found out that my account has been suspended. They would not even let my ip address access the site to let me know what had gone wrong???

Worst experience with a casino ever. Hoping you can help,

Thank you

Read the casino review

3 Responses

User icon
ThePOGG
July 13, 2015

Hi bosh8867 - welcome to ThePOGG.com!

My immediate suspicion would be that this issue has occurred because you've been playing on a shared computer network (your work) where it's possible that someone else has previously registered an account.

Before I can do anything to help you though, I need you to provide me with your username and email address at BGO casino.

Thanks,

ThePOGG

User icon
ThePOGG
July 20, 2015

Hi bosh8867,

I need your username and email address at BGO before I can look into this issue for you.

Thanks,

ThePOGG

User icon
ThePOGG
July 28, 2015

Hi bosh8867,

If I don't hear back from you by Friday the 7th of August I'm going to presume that you managed to resolve this issue without our support.

Thanks,

ThePOGG

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Agreement

bosh8867 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 13, 2015

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