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BGO - Bonus

Ruling

Found for the Casino - This player has repeatedly violated the max allowed bet with a bonus. As such there's no grounds for us to request return of winnings.

Read our BGO Casino Review.

Player's Complaint

I would like to enquire about extending the expiry of my bonus at bgo. I have stopped playing after I placed a bet higher than £10 bet on the slot game by mistake. The reason I have stopped is to report my error. I had a very hard time reaching someone on the live chat. I sent an email as well but I didn’t get any reply. When I finally managed to speak with someone on the live chat my bonus got confiscated due to the time restriction. Could you ask them to give me more time to complete my bonus requirements please?

Read the casino review

5 Responses

User icon
ThePOGG
May 3, 2017

Hi Richiri4 - welcome to ThePOGG.com!

Firstly, if the mistaken bets are resulted in your win, while we may be able to arrange for your bonus to be replayed, it's very unlikely that your balance will be restored.

Secondly, can you confirm whether or not you signed up through links on this site?

Thanks,

ThePOGG

User icon
Richiri4
May 3, 2017

Hi,

Yes, I have signed though the the link on the site.

The winning bet was at the right amount 10 pounds. Only after I made the higher bet.

Will this help to argue my case?

User icon
ThePOGG
May 17, 2017

Hi Richiri4,

I've now had the chance to discuss this with BGO and unfortunately this isn't a situation where you've made a single mistaken bet.

Having reviewed some of the game history associated with your play there are:

- 1 bet of £12 (lost)

- 5 bets of £25 (a win of £10 and £35)

- 3 bets of £150 (a win of £50, £400 and £4000)

With even a single winning violating bet there's no grounds for us to argue for the return of your winnings so given the multiple winning violating bets, including a large win from a bet 15x the maximum allowed, there's no reasonable grounds for us to request that.

As it is BGO have agreed to allow you to replay the bonus if you wish?

Thanks,

ThePOGG

User icon
ThePOGG
May 24, 2017

Hi Richiri4,

Are you wanting to replay the bonus or would you prefer to withdraw your funds?

Thanks,

ThePOGG

User icon
ThePOGG
May 31, 2017

Hi Richiri4,

If we haven't heard from you by Friday the 9th of June I'll assume you no longer require our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Richiri4 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 3, 2017

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