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BGO - verification time and withdrawl

Ruling

Found for the Player - BGO Casino have made clear statement that they will not cooperate in the management of complaints via our service.

Read our BGO Casino Review.

Player's Complaint

On the 26th October I requested to withdraw £1300 and then £900 on the 27th. I went to verify my account but it wasn’t working and I tried it on several different browsers and it was the same on them all. I emailed them and sent documentation and they then asked for my PayPal so I sent them a screenshot and was told it wasn’t good enough because it didn’t include everything they needed. I since took another from the desktop site like they suggested and sent that. I have emailed them several times since and had no response, the last email I got from them was the 27th October?

Read the casino review

5 Responses

User icon
ThePOGG
November 6, 2020

Hi smalltowncasual - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 13th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
November 13, 2020

Hi smalltowncasual,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
smalltowncasual
November 13, 2020

Yes I am still experiencing issues I have got through on live chat and they said the compliance team will be in touch when they are done but in don’t know what department that is and why it’s going through that because I have submitted all the documents they have asked for. [EDIT]

User icon
ThePOGG
November 16, 2020

Hi smalltowncasual,

We will try reaching out to BGO on your behalf however this operator will ordinarily decline to discuss complaints from UK players and given the mention of compliance this is more likely than normal to be an involved issue.

Thanks,

ThePOGG

User icon
ThePOGG
November 25, 2020

Hi smalltowncasual,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

smalltowncasual consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • BGO
  • Alderney Gambling Control Commission
  • United Kingdom Gambling Commission
  • BGO ENTERTAINMENT LIMITED

November 6, 2020

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