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Big Dollar - Closed my account and took all my winnings without any reason

Ruling

Found for the Player - Big Dollar Casino have been non-responsive to this complaint. As such we have to support the player's claim.

Read our BigDollar Casino Review.

Player's Complaint

Hello everyone !

I started playing Slots and Roulette ...I arrived at an amount 18.000 usd and a few .

after a week my account is closed without a reason ! and without receipt any email or phone call to inform me of this decision.

after several attempts to communicate with the casino's support on the live chat

the first minform that I should have a phone call to check my data, and quickly left the cat without any explanation and the other told me that the registration is wrong (malgres that I have not yet sent any piece identity or piece of evidence of identity.

the last one informed me that I should have a call right away but nothing happened.

I am directed to you thepogg !to solve my problem with this casino

because I smelled the scam really !!

and I arrived at a situation that I could not sleep

because of what happened to me .

Please Help ....God bless you !

Read the casino review

2 Responses

ThePOGG
June 17, 2019

Hi slimsat791 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that is both negatively listed with this service and who are inconsistent in their management of complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation is low.

Thanks,

ThePOGG

ThePOGG
July 12, 2019

Hi slimsat791,

Sadly after repeated efforts to raise this issue with BigDollar Casino we have received no response what-so-ever. At this juncture I have no reasonable expectations of this changing.

Sorry we could not be of more help!

ThePOGG

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Agreement

SLIMSAT791 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big Dollar
  • Curacao eGaming
  • Genesys Technology N.V

June 17, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.