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Big Dollar - Closed my account and took all my winnings without any reason
Ruling
Found for the Player - Big Dollar Casino have been non-responsive to this complaint. As such we have to support the player's claim.
Read our BigDollar Casino Review.
Player's Complaint
Hello everyone !
I started playing Slots and Roulette ...I arrived at an amount 18.000 usd and a few .
after a week my account is closed without a reason ! and without receipt any email or phone call to inform me of this decision.
after several attempts to communicate with the casino's support on the live chat
the first minform that I should have a phone call to check my data, and quickly left the cat without any explanation and the other told me that the registration is wrong (malgres that I have not yet sent any piece identity or piece of evidence of identity.
the last one informed me that I should have a call right away but nothing happened.
I am directed to you thepogg !to solve my problem with this casino
because I smelled the scam really !!
and I arrived at a situation that I could not sleep
because of what happened to me .
Please Help ....God bless you !
2 Responses
Hi slimsat791,
Sadly after repeated efforts to raise this issue with BigDollar Casino we have received no response what-so-ever. At this juncture I have no reasonable expectations of this changing.
Sorry we could not be of more help!
ThePOGG
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Agreement
SLIMSAT791 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Big Dollar
- Curacao eGaming
- Genesys Technology N.V
June 17, 2019
Hi slimsat791 - welcome to ThePOGG.com!
Unfortunately you've chosen to play with a group that is both negatively listed with this service and who are inconsistent in their management of complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation is low.
Thanks,
ThePOGG