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Big5 Casino - Pending withdrawal

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Big5 Casino Review.

Player's Complaint

Requested a withdrawal on 30-10-2021 of 2500 euro. On 02-11-2021 i wanted to log in to my account and my country is blocked (without any notice)The day before had contacted live support why the withdrawal was still pending. They said they were working on it. When i saw my country was blocked all of the sudden i immediatly emailed support but i got no response. Can you please help me with this issue?

Kind regards.

Read the casino review

3 Responses

User icon
thepogg
November 2, 2021

Hi trkb47 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 12th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
trkb47
November 5, 2021

Hello,

The issue is solved and the money is transfered, you can close the complaint. Thank you for the great work you do @thepogg.

User icon
thepogg
November 7, 2021

Hi trkb47,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

trkb47 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big5 Casino
  • Malta Gaming Authority
  • Curacao
  • Condor Malta Ltd

November 2, 2021

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.