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Big5 Casino - Withdraw

Ruling

Resolved - After an extended delay, Big5 Casino have verified this account and paid this player. We consider this issue resolved.

Read our Big5 Casino Review.

Player's Complaint

27 december i asked withdraw from 600 euro, They declined with reason : i might have multiple accounts, which i dont have, every time They investigate, already almost 2 weeks, They just dont want to pay, i talked to a lot of people Who had the same issue, i only want my withdraw, They fool me

Read the casino review

9 Responses

User icon
ThePOGG
January 9, 2019

Hi justessie - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
justessie
January 9, 2019

Thanks if you want i can send their emails to you as proof

User icon
ThePOGG
February 22, 2019

Hi justessie,

I've had an extended conversation with the operator about your case. There was an investigation into your account but that has now concluded. They inform me that you have now been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
justessie
February 22, 2019

Yesterday They confirmed me That They finally made the payment, i Will wait untill next wednesday, i will let you know

Thanks very much

User icon
ThePOGG
March 1, 2019

Hi justessie,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
March 8, 2019

Hi justessie,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
March 15, 2019

Hi justessie,

If we haven't heard from you by Friday the 22nd of March I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

User icon
justessie
March 15, 2019

I finally received my payment, thanks

User icon
ThePOGG
March 18, 2019

Hi justessie,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

justessie consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big5 Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

January 9, 2019

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