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BigBang - Withdrew money 4+ weeks ago

Ruling

Found for the Player - BigBang Casino has become non-responsive to our communications about this issue. The player has confirmed they have not been paid.

Read our BigBang Casino Review.

Player's Complaint

I've witdrew money from BigBang casino more then a month ago, tried e-mailing, Livechatting (no response) etc them and i still didnt recieve my money. I gave them my bank account, skrill account etc. but i'm getting no reponse at all.

Read the casino review

10 Responses

User icon
ThePOGG
May 17, 2019

Hi mrasnl - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 24, 2019

Hi mrasnl,

I've spoken to BigBang Casino about this issue and apparently your withdrawal has not been processed as you have not completed KYC verification. Could you please forward a copy of your passport/driving license and a utility bill/bank statement dated within the last 3 months to the casino and let us know when you've done this?

Thanks,

ThePOGG

User icon
ThePOGG
May 31, 2019

Hi mrasnl,

Have you provided the requested information?

Thanks,

ThePOGG

User icon
ThePOGG
June 7, 2019

Hi mrasnl,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 14, 2019

Hi mrasnl,

If we haven't heard from you by Friday the 21st of June I'll assume you've managed to resolve this complaint by your self and close this case.

Thanks,

ThePOGG

User icon
Marsnl
June 26, 2019

Hello,

Still havent recieve my money from bigbangcasino, i've provided all the information needed to the casino.. but still no money or barely any response from the casino

User icon
ThePOGG
June 27, 2019

Hi Marsnl,

We've been chasing you for an update on this issue since the 24th of May. If you do not actively engage in the complaint management process we will not continue to pursue this issue on your behalf. I've re-opened this complaint and will contact the operator for you.

Thanks,

ThePOGG

User icon
Marsnl
July 19, 2019

Hello ThePoGG

I've tried contacting Bigbangcasino, still they arent responding at all, got the verification process done but still havent recieved my cashout, think its been like 3 months ago

Marcel

User icon
ThePOGG
August 2, 2019

Hi Marsnl,

Unfortunately BigBang Casino have been unresponsive to our contacts. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of more help.

ThePOGG

User icon
Marsnl
August 7, 2019

Hi ThePOGG,

tried contacting so many times aswell but i'm not getting any reaction at all, still didnt recieve anything.

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Agreement

Marsnl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Big Bang
  • Curacao eGaming
  • Reload NV

May 17, 2019

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