BigBang - Withdrew money 4+ weeks ago

Hi mrasnl - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi mrasnl,

I've spoken to BigBang Casino about this issue and apparently your withdrawal has not been processed as you have not completed KYC verification. Could you please forward a copy of your passport/driving license and a utility bill/bank statement dated within the last 3 months to the casino and let us know when you've done this?

Thanks,

ThePOGG

Hi mrasnl,

Have you provided the requested information?

Thanks,

ThePOGG

Hi mrasnl,

I'm following-up on the above?

Thanks,

ThePOGG

Hi mrasnl,

If we haven't heard from you by Friday the 21st of June I'll assume you've managed to resolve this complaint by your self and close this case.

Thanks,

ThePOGG

Hello,

Still havent recieve my money from bigbangcasino, i've provided all the information needed to the casino.. but still no money or barely any response from the casino

Hi Marsnl,

We've been chasing you for an update on this issue since the 24th of May. If you do not actively engage in the complaint management process we will not continue to pursue this issue on your behalf. I've re-opened this complaint and will contact the operator for you.

Thanks,

ThePOGG

Hello ThePoGG

I've tried contacting Bigbangcasino, still they arent responding at all, got the verification process done but still havent recieved my cashout, think its been like 3 months ago

Marcel

Hi Marsnl,

Unfortunately BigBang Casino have been unresponsive to our contacts. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of more help.

ThePOGG

Hi ThePOGG,

tried contacting so many times aswell but i'm not getting any reaction at all, still didnt recieve anything.