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Bingo for Money – Cash removal

Ruling

Resolved - This player has become non-responsive to our repeated requests for further information. As such we assume that they no longer require our help with this issue.

Read our Bingo for Money Review.

Player's Complaint

I opened my account a few days ago and before I could deposit I had to verify my ID. I provided all of the documentation and they closed my account due to “several inconsistencies”. They said this decision was irrevocable. So I just left it as my documentation is perfectly acceptable and has been used successfully at other casinos.

Then I get an unsolicited email saying that my account has been reinstated based on the documents on provided.

So I deposited $75 to which they added a bonus. I didn’t want the bonus so I asked live chat to remove it and they did. I was happily playing and got my balance up to $189 when it suddenly disappeared and my balance was 0.

I contacted live support and they said I’d played my balance. I hadn’t, so I checked the history logs and it said “real cash removal by CS”. So the casino has removed my cash balance. I have screen shots of this and of my account showing as verified.

I have contacted their security team and have not received a response or an explanation as to why they removed my funds.

They have since closed my account and still haven’t contacted me.

Read the casino review

5 Responses

ThePOGG
Sep 12, 2019

Hi melodye77 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

melodye77
Sep 21, 2019

Hi,
Did you get a response? They still haven’t responded to my enquiry or explained why they took my money and closed my account while I was in the middle of playing.

ThePOGG
Oct 30, 2019

Hi melodye77,

I've just been informed that Bingo for Money have emailed you directly. Can you confirm what has been communicated?

Thanks,

ThePOGG

ThePOGG
Nov 08, 2019

Hi melodye77,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 15, 2019

Hi melodye77,

If we have not heard from you by Friday the 22nd of November I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

melodye77 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bingo for Money
  • Curacao eGaming
  • Digital Entertainment Services Ltd.

September 12, 2019