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BitCoinCasino.us - max bet void balance
Ruling
Found for the Player - Despite our repeated efforts to contact BitCoinCasino.us to discuss this issue we have received no response whatsoever from the operator.
Read our BitCoinCasino.us Review.
Player's Complaint
I won 30mbtc (0.03 BTC) and when I requested a withdrawal the manager locked my account and sent me an email saying that i exceeded max bet on a bonus,but there was never such bonus he made it up entirely in order to not pay me my winnings. Also the deposit before that one was taken by them and never credited to my account. I would like my 0.03 btc back
9 Responses
[EDIT]
I have proof of my bonus history showing there were no bonuses on the account at the time. July 14 was my last bonus and it ended on July 19
Hi apap1 - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG
Date – 20/08/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 27/08/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 03/09/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Date – 10/09/2023
This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.
Thanks,
ThePOGG
Hi apap1,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
apap1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- BitCoinCasino.us
August 13, 2023
Hi apap1 - welcome to ThePOGG.com!
Before we can do anything to try to assist you, you need to provide your full name.
Thanks,
ThePOGG