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Bitstarz - Claiming I went over max bet in deposit bonus

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Bitstarz Casino Review.

Player's Complaint

A few weeks ago I was playing on the bitstarz casino and with my first deposit I got a bonus of $150 and I know all about the max bet and I wasn't gonna be able to wager the right money for that deposit so I just started doing ridiculous high bets till I had no money left, I added another $85 and pressed I Don't want to receive a bonus for this deposit then started playin on $5 bets cause that was the last of my money as i found out last hu the casino you have t save that setting in the cashier for no bonus or it doesn't work, so with out me realising I was given anothe bonus of only $47 I think and turns out need to be wagered to $1900 I stayed on $5 bets for around $150 and for up to $5500 then changed my bet to $50, it states in there t&c that you can not bet over the max bet until you have met the wagering requirements they are trying to say I did bet over the max bet but I have a bet transaction from the casino showing exactly were the $85 I deposited was used and were the deposit started and finished and through that whole time I was on $5 spins anything after the requirements being met is at my discretion, they didn't even tell me what the go was untill I put my withdraws through then my money disappeared and they keep saying flat out I didn't do the right thing but it's in black and white I did even though I didn't realise I had a bonus I'm j st lucky I stayed in the bet range,I have all the proof that's needed I have tried to talk to them constantly and just get told I done wrong, I'm also aware that when you go to withdraw funds it won't let you with draw funds that are bonus funds so when I went to in the withdrawable funds section I had around $14K I withdrew 2 lots of $4K and was gonna take the other $5K out when I could again.. there is no max winning or anything so I kinda think there just coming up with excuses to not pay out and it's not fair, if you need the pdf stuff I got bitstarz to send me im more than happy to show you the ones and explain it, I really hope my case is strong enough for your time I know bonus ones are a tricky one but I can assure you I did not break an of the rules and I can show you and so you know I'm not aisting the time..

Read the casino review

3 Responses

User icon
ThePOGG
June 8, 2020

Hi loco2020 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
Loco2020
June 12, 2020

They will tell you I be on the rules but my bet transaction clearly shows I wagered the amount on the max bet of $5. Thanks for your help

User icon
ThePOGG
June 23, 2020

Hi Loco2020,

I've reviewed your play/transaction history with Bitstarz.

On the 25/05 at 07:26:33 server time you made a deposit of $150 and received the first deposit bonus of $150. This bonus came with a wagering requirement of 40xbonus ($6000). You then started playing. You placed a total of 37 wagers at $5/spin before you increased your bet beyond the max bet limit. You continued to play with this balance until you had depleted the balance to $0.50.

You then made a deposit of $95 and received the second deposit bonus of $47.50, bringing your total balance to $143 and resetting your wagering requirement to $1900. This time you placed a total of $45 at $5/spin before upping your wager to $50/spin, breaching the maximum bet term associated with your bonus. You do make several withdrawals from funds associated with the second deposit bonus, but due to the breach of terms these withdrawals would be void.

After this you make a number of deposits but in each case you played these down without placing any withdrawals.

The above being the case sadly there is nothing we can do to help you.

ThePOGG

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Agreement

Loco2020 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

June 8, 2020

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