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BitStarz - Deleted money

Ruling

Found for the Casino - The player admits that they exceed the maximum allowed bet while playing with a bonus. As such there's no grounds for us to ask for the player to be paid.

Read our Bitstarz Casino Review.

Player's Complaint

They deleted my money after i clear wagering requirement and ask for withdraw,because i play several times roulette and bet 20, minimum is 5. I didn't know that, I dont' play that if i knew. I mostly played slot games 98 % and because I play several times roulette I punishment for that to deleted my money 220 euro.

Thank u

[EDIT]

Read the casino review

1 Responses

User icon
ThePOGG
January 2, 2017

Hi peroni,

Unfortunately the BitStarz terms and conditions include the following:

"12.

Until the play through requirements have been met, the maximum bet that can be placed is 5 EUR/GBP/USD/CAD/AUD, 50 SEK/NOK. When it comes to Bitcoin players the maximum bet is 25 mBTC (0.025 BTC). This includes double up wagers after the game round has been completed, for example, wagering winnings from X game round on red/black."

When you accept a bonus you agree to the terms and conditions associated with that bonus. As such, when you bet more than 5 credits you've broken those rules and as such BitStarz are within their rights to void any winnings associated with that bonus.

Sorry there's nothing we can do to help you.

ThePOGG

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peroni consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 29, 2016

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