Bitstarz - Denied my cashout of 974.00

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

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Player's Complaint

I have screenshots of the wage requirements being met I completed and had 974 usd and I confirmed cashout bitcoin address and then recieved an email saying i had forfeited my winnings because of having a bonus still active which is not true as I had completed said deposit bonus and even if I was able to have some of the winnings half hat would be fine but I won the money fair and square and please help me get what's mine!

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