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Bitstarz - Denied my cashout of 974.00

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Bitstarz Casino Review.

Player's Complaint

I have screenshots of the wage requirements being met I completed and had 974 usd and I confirmed cashout bitcoin address and then recieved an email saying i had forfeited my winnings because of having a bonus still active which is not true as I had completed said deposit bonus and even if I was able to have some of the winnings half hat would be fine but I won the money fair and square and please help me get what's mine!

Read the casino review

3 Responses

User icon
thepogg
October 6, 2022

Hi wylove1111 - welcome to ThePOGG.com!

Do you have a copy of your correspondence with the operator?

Thanks,

ThePOGG

User icon
thepogg
October 15, 2022

Hi wylove1111,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 22, 2022

Hi wylove1111,

If we haven't heard from you by Friday the 4th of November we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

wylove1111 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao
  • Dama N.V.

October 5, 2022

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