Bitstarz - Disregard of Self-Exclusion
Found for the Player - Bitstarz sent an email informing them that their self-exclusion was "permanent" then refused to honor the permanent nature of the exclusion as they claim the email was sent in error.
Read our Bitstarz Casino Review.
I am a problem gambler and i used to frequent a number of online gambling sites in the past. I have since excluded myself from most landbased and online casinos. Amongst them being bitstarz.com casino.
On 28/10/2019 i request a permanent self exclusion from the bitstarz website. Over the christmas period just gone, while dealing with a death in the family, i found i was able to reopen my old bitstarz account and subsequently lost 30k in the space of two weeks.
I have challenged bitstarz as to why i was able to just reopen my old account with having previously requested a permanent exclusion and requested they refund my money. They have stonewalled me and are insisting with the lie that i only requested a six month exclusion despite my having their email from back in 2019 that clearly says my exclusion was to be permanent. They claim there was an error with the email, that i only requested a six month exlusion and the email 'failed to update'. They have subsequently closed my account again, supposedly permanently.
I have record of their acknowledgement that my initial self exclusion request was permanent and copys of all my transaction history with them and was hoping the pogg could interced on my behalf
the casino review
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Hi Swangdang - welcome to ThePOGG.com!
Please forward the communication chain where you requested your self-exclusion to [email protected].