ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Bitstarz - problem withdrawal.

Ruling

Resolved - The player has become non-responsive to our requests for updates, so we assume that they have managed to resolve their issue with Bitstarz Casino.

Read our Bitstarz Casino Review.

Player's Complaint

Hello I have a problem in bitstarz casino , I deposite from visa credit card and than win 2000 Euro,so it is problem with for withdraw and they don't approved my identity documentation, i send them my ID an bank card documents, so they just keep telling me they are waiting for different thing . Can you help me ?

Read the casino review

5 Responses

User icon
ThePOGG
July 10, 2019

Hi lencofa - welcome to ThePOGG.com!

Can you please forward the email you sent to BitStarz containing your ID to [email protected]?

Thanks,

ThePOGG

User icon
ThePOGG
July 19, 2019

Hi lencofa,

Regardless of where you live, it is absolutely possible to request that your bank post a statement of your account to you. You need to provide proof of address before we can do anything to help you.

Once you have done this let us know and we'll follow up with the operator.

Thanks,

ThePOGG

User icon
ThePOGG
August 16, 2019

HI lencofa,

Have you provided the required proof of address?

Thanks,

ThePOGG

User icon
ThePOGG
August 23, 2019

Hi lencofa,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 30, 2019

Hi lencofa,

If we haven't heard from you by Friday the 6th of September I'll assume you've managed to resolve this issue on your own and close your complaint.

Thanks,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

lencofa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

July 10, 2019

United States country flag