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Bitstarz – problem withdrawal.


Resolved - The player has become non-responsive to our requests for updates, so we assume that they have managed to resolve their issue with Bitstarz Casino.

Read our Bitstarz Casino Review.

Player's Complaint

Hello I have a problem in bitstarz casino , I deposite from visa credit card and than win 2000 Euro,so it is problem with for withdraw and they don't approved my identity documentation, i send them my ID an bank card documents, so they just keep telling me they are waiting for different thing . Can you help me ?

Read the casino review

5 Responses

Jul 10, 2019

Hi lencofa - welcome to ThePOGG.com!

Can you please forward the email you sent to BitStarz containing your ID to [email protected]?



Jul 19, 2019

Hi lencofa,

Regardless of where you live, it is absolutely possible to request that your bank post a statement of your account to you. You need to provide proof of address before we can do anything to help you.

Once you have done this let us know and we'll follow up with the operator.



Aug 16, 2019

HI lencofa,

Have you provided the required proof of address?



Aug 23, 2019

Hi lencofa,

I'm following-up on the above?



Aug 30, 2019

Hi lencofa,

If we haven't heard from you by Friday the 6th of September I'll assume you've managed to resolve this issue on your own and close your complaint.



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lencofa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

July 10, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.