Bitstarz - Rejected withdrawal and confiscated funds
Ruling
Resolved - This player has become non-responsive to our requests for further information. As such we assume they no longer require our assistance with this issue.
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Player's Complaint
I've made many deposits daily over the past week and have always maintained a positive account balance. I finally had a great 17 hour session and cashed out 4.2 ETH and had a balance of ~400 meth remaining.
After withdrawal, the casino operator disabled my account (which kicked me offline), re-enabled 5 minutes later, and sent me a support ticket rejecting per there terms of use - they set my account balance to 0.3 ETH and "discarded" my valid 4.2 ETH withdrawal. I have consistently played for hours and made many deposits daily always maintaining an ETH balance above 0. It was a legitimate withdrawal - fair and square.
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Hi gambylots - welcome to ThePOGG.com!
Specifically why were you told your funds had been discarded?
Thanks,
ThePOGG