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Bitstarz - Rejected withdrawal and confiscated funds

Ruling

Resolved - This player has become non-responsive to our requests for further information. As such we assume they no longer require our assistance with this issue.

Read our Bitstarz Casino Review.

Player's Complaint

I've made many deposits daily over the past week and have always maintained a positive account balance. I finally had a great 17 hour session and cashed out 4.2 ETH and had a balance of ~400 meth remaining.

After withdrawal, the casino operator disabled my account (which kicked me offline), re-enabled 5 minutes later, and sent me a support ticket rejecting per there terms of use - they set my account balance to 0.3 ETH and "discarded" my valid 4.2 ETH withdrawal. I have consistently played for hours and made many deposits daily always maintaining an ETH balance above 0. It was a legitimate withdrawal - fair and square.

Read the casino review

4 Responses

User icon
ThePOGG
August 23, 2019

Hi gambylots - welcome to ThePOGG.com!

Specifically why were you told your funds had been discarded?

Thanks,

ThePOGG

User icon
ThePOGG
August 30, 2019

Hi gambylots,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
September 6, 2019

Hi gambylots,

I'm following-up on the above again?

Thanks,

ThePOGG

User icon
ThePOGG
September 13, 2019

Hi gambylots,

If we have not heard from you by Friday the 20th of September I will assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

gambylots consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

August 23, 2019

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