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Bitstarz – Sister casino self exclusion

Ruling

Found for the Casino - Self-exclusions at Curacao licensed gambling operators only apply to the property that you request them at. They do not transfer over.

Read our Bitstarz Casino Review.

Player's Complaint

Hello bitsrarz let me open account when I already had self exclusion at the sister account play amo an king Billy casino I would like all my refunds back

Read the casino review

2 Responses

ThePOGG
Dec 28, 2019

Hi missy32 - welcome back!

BitStarz run on a Curacao license. The Curacao licensing system does not carry self-exclusions over to other properties on the license. Unless you have self-excluded at BitStarz there is nothing we can do to help you in this instance.

Thanks,

ThePOGG

Missy32
Dec 29, 2019

Ok thankyou also the other complaint about bitstarz how is that going

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Agreement

missy32 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

December 25, 2019