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BitStarz - Withdrawal withheld


Resolved - The submitting player has confirmed that they have managed to resolve their issue with Bitstarz without our intervention.

Read our Bitstarz Casino Review.

Player's Complaint

I have provided Bitstarz with the following:


Selfie with passport

Government ID card (front and back)

Internet bill (dated as of less than 1 month ago)

Letting contract

Revolut bank statement (issued within 1 month)

Credit card photo (front and back)

Despite all of this, Bitstarz is asking me for a PHYSICAL letter. one that has been posted to my house, from the Government, to prove my address.

I have sent everything I can get my hands on to prove this and yet this is not sufficient? I look forward to hearing why

Read the casino review

3 Responses

User icon
July 22, 2019

Hi elkatsumoto - welcome to!

Before we go any further, are you employed within the online gambling industry? If so in what capacity?



User icon
July 29, 2019

This case has now been resolved. Payout was made.

This complaint can now be marked as resolved

User icon
July 30, 2019

Hi elkatsumoto,

Thanks for letting us know - it is appreciated!


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elkatsumoto consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

July 22, 2019

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