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BitStarz – Withdrawal withheld


Resolved - The submitting player has confirmed that they have managed to resolve their issue with Bitstarz without our intervention.

Read our Bitstarz Casino Review.

Player's Complaint

I have provided Bitstarz with the following:


Selfie with passport

Government ID card (front and back)

Internet bill (dated as of less than 1 month ago)

Letting contract

Revolut bank statement (issued within 1 month)

Credit card photo (front and back)

Despite all of this, Bitstarz is asking me for a PHYSICAL letter. one that has been posted to my house, from the Government, to prove my address.

I have sent everything I can get my hands on to prove this and yet this is not sufficient? I look forward to hearing why

Read the casino review

3 Responses

Jul 22, 2019

Hi elkatsumoto - welcome to ThePOGG.com!

Before we go any further, are you employed within the online gambling industry? If so in what capacity?



Jul 29, 2019

This case has now been resolved. Payout was made.

This complaint can now be marked as resolved

Jul 30, 2019

Hi elkatsumoto,

Thanks for letting us know - it is appreciated!


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elkatsumoto consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bitstarz
  • Curacao eGaming
  • Direx N.V.

July 20, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.