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Black Lotus Casino - Wont Pay
Ruling
Found for the Player - Despite our repeated efforts to contact Black Lotus Casino to discuss this issue we have received no response whatsoever from the operator.
Read our Black Lotus Casino Review.
Player's Complaint
I submitted a withdraw with black lotus casino for $1900.00 on 4-16-22 I deposited without any deposit bonuses, no welcome bonuses, no match play, no free spins. I deposited I played. I won. I withdrew on 4-16-22 for $1900.00. I received an email confirmation for the withdraw to be approved. On 4-19-22 without notice Black Lotus Reversed the 1900.00 withdraw and then made an adjustment to my account for -1900.00 without explanation. I sent customer service a message about it, i was disconnected, Lied to, passed around the different service members with absolutely no results beyond them saying I used a bonus code on 4-17-22 which wouldnt have had an effect on the funds withdrawn the day before. I submitted complaints with Guru Casino with a few replies from the service rep but onced asked why the negative adjustment was made to my account they stopped replying. I submitted a complaint to the Casino Regulation Guru reffered me to with a link of the complaint on guru with no response. Im still in good standings with an open account and they still accept my deposits. Please Help Recover My Winnings of 1900.00 Thank you
3 Responses
Thank you, Anything is better than nothing. I have screenshots of the emails and withdraw confirmation if needed.
Hi thezzy,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
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Agreement
thezzy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Black Lotus
- Curacao
- Genesys Technology N.V
October 18, 2022
Hi thezzy - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG