Bob Casino - No available withdrawal methods
Ruling
Resolved - Bob Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Bob Casino Review.
Player's Complaint
Hi!
[EDIT] This is regarding deposits in 5500USD. They had no problem letting me deposit and play for USD. But when I tried to withdraw some it said that "there are no available payment methods for this currency". Now I have lost all the money but even if I had won I wouldn't be able to get it back. I contacted the support that only said their site only support Euro. [EDIT]
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Hi solala - welcome to ThePOGG.com.
Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG