Bob Casino - No available withdrawal methods

Hi solala - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi solala,

Our understanding is that this issue has arisen specifically because you have chosen to deposit in USD despite residing in a jurisdiction where EUR is the standard currency and there being warnings discouraging you from doing this. The payment method you have used can make deposits in USD but unfortunately cannot process withdrawals in USD to players in your country.

The operator is going to convert your USD to EUR to allow you to place a withdrawal, but it would be a good idea in future to use EUR if you are going to deposit.

We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

Hi solala,

Have you received your funds?

Thanks,

ThePOGG

Hi solala,

I'm following-up on the above?

Thanks,

ThePOGG

Hi solala,

If we haven't heard from you by Friday the 19th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG