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Bob - I can't withdraw


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Bob Casino Review.

Player's Complaint

I deposited money with a "digital only" credit card.

I wanted to withdraw money and submitted all the files,except for the credit card. They don't accept those files,because there isn't my name on the card.

Due to the card not being physical,I can't post those pictures.

I'm really worried,that this money will never be able to get back. I might have to inform my defence insurance if this won't work.

Thanks for your answer

Read the casino review

4 Responses

User icon
February 4, 2020

Hi daryalla - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
February 11, 2020

Hi daryalla,

Bob Casino informs us that you have successfully withdrawn your funds. Can you confirm?



User icon
February 18, 2020

Hi daryalla,

I'm following-up on the above?



User icon
February 25, 2020

Hi daryalla,

If we haven't heard from you by Friday the 6th of March I'll assume you no longer need our assistance and close this complaint.



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Daryalla consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bob
  • Curacao eGaming
  • Direx N.V.

February 4, 2020

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