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Bob - verification issues

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Bob Casino Review.

Player's Complaint

Hi,

I have typed the story so many times the last few days to their customer service but hopefully this will be a little bit more usefull.

I wanted to try bobcasino because of their "fast" withdrawal system. So 3 or 4 days ago I made an account at bobcasino. I deposited about 8000 euros I think and made 9500 euros. I know that they require info (just like any casino) to verify. Usually its just ID and bank statement maybe but they asked for more. No problem I uploaded it all. Then few hours later I heard it had to be in PDF. Also no problem. Did it again.

Then, they asked for another file. I Upload it, they ask for another file. I upload it, they ask for another one. This has been going on for about 4 days with a lot of miscomunications where the live chat says something and the financial department says something else. Like 3 or 4 times this also happened. I am starting to think that they wont pay me out and I got scammed. Dont know what to do I really need the money.

Read the casino review

4 Responses

User icon
ThePOGG
November 25, 2020

Hi kagalibo22 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 11th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi kagalibo22,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
December 20, 2020

Hi kagalibo22,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 27, 2020

Hi kagalibo22,

If we haven't heard from you by Friday the 8th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kagalibo22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bob
  • Curacao eGaming
  • Direx N.V.

November 25, 2020

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