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Bob - Withdrawal don't accept
Ruling
Found for the Casino - This player has breached operator terms of use by allowing someone else to access their account.
Read our Bob Casino Review.
Player's Complaint
Dear sir / Madam,
I [EDIT] and [EDIT] (in whose name the account was registered) spent an evening gambling together at Bobcasino. We deposited € 1300 money through my account that of [EDIT]. In the end we had € 2000 in the account and wanted to have it paid out the next day. Of course they asked for the baking statements of the deposits and they also presented them neatly. Then we get the response that we have committed fraud and the account has been closed. Then several times via chat and email to ask for clarification because we do not understand what is going on and why our money is not paid out. There is no response to this. I hope you can contact Bob's casino so that we can still get our money paid because we are sure that we have not done anything wrong and are just entitled to this. Thanks in advance, With kind regards [EDIT] and [EDIT]
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Agreement
pindakaas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Bob
- Curacao eGaming
- Direx N.V.
April 30, 2020
Hi pindakaas - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Bob Casino terms and conditions are as follows:
Where [REMOVE]Joris[REMOVE] has provided you access to their account they have violated casino terms and conditions. As such the account and any associated transactions that occurred on this account would be considered void.
Sorry we cannot be of further help.
ThePOGG