Bonanza Game - Casino Never paid even after 3 months!

Ruling

Found for the Player - Despite repeated efforts to discuss this issue with Bonanza Games we have received no response from the operator what-so-ever.

Read our Bonanza Games Casino Review.

Player's Complaint

I started playing at bonanzagame.com on August 2018.

I requested my withdrawal from this casino back in November after winning a big amount.

They asked for a bunch of documents.

I either upload the to the casino or emailed to support([email protected]/[email protected]).

They even mailed a letter with code to my address for verification.

But I never received the letter and I ended up asking them if they have sent it or not.

I even asked them to resend the letter so I can finish verifiying my account.

I had to contact them through email and live chat back and forth because they are very slow on following up on the verification process.

I had to post a complaint on an online dispute site because they won't reply anymore.

It took me 2 month just to verify my account because I had to follow up on them through email and live chat almost everyday.

After many weeks they started emailing me again.

As soon as my account was verified I requested a new withdrawal of 9,519.67 euros on January 18, 2019.

i waited a few days and notice that I have not receive the payment yet.

I talked to chat and told me that the payment is fully processed.

I emailed [email protected] for my withdrawal but got no reply.

I also emailed [email protected] but got no reply.

Then on February 8, 2018 chat told me "All funds you have already been paid.On this issue, please contact the Financial Services: [email protected]".

I emailed finance but got no reply.

I tried emailing all of these: [email protected], [email protected] and [email protected], but no reply again.

I have been working on this since November 2018 but it has been more than 3 month s but never got paid.

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