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Bonanza Game - Casino Never paid even after 3 months!


Found for the Player - Despite repeated efforts to discuss this issue with Bonanza Games we have received no response from the operator what-so-ever.

Read our Bonanza Games Casino Review.

Player's Complaint

I started playing at on August 2018.

I requested my withdrawal from this casino back in November after winning a big amount.

They asked for a bunch of documents.

I either upload the to the casino or emailed to support([email protected]/[email protected]).

They even mailed a letter with code to my address for verification.

But I never received the letter and I ended up asking them if they have sent it or not.

I even asked them to resend the letter so I can finish verifiying my account.

I had to contact them through email and live chat back and forth because they are very slow on following up on the verification process.

I had to post a complaint on an online dispute site because they won't reply anymore.

It took me 2 month just to verify my account because I had to follow up on them through email and live chat almost everyday.

After many weeks they started emailing me again.

As soon as my account was verified I requested a new withdrawal of 9,519.67 euros on January 18, 2019.

i waited a few days and notice that I have not receive the payment yet.

I talked to chat and told me that the payment is fully processed.

I emailed [email protected] for my withdrawal but got no reply.

I also emailed [email protected] but got no reply.

Then on February 8, 2018 chat told me "All funds you have already been paid.On this issue, please contact the Financial Services: [email protected]".

I emailed finance but got no reply.

I tried emailing all of these: [email protected], [email protected] and [email protected], but no reply again.

I have been working on this since November 2018 but it has been more than 3 month s but never got paid.

Read the casino review

3 Responses

User icon
February 22, 2019

Hi pogg_vesla - welcome to!

Before I go any further I need you to confirm that you are giving us permission to share your information with the following parties and that you are giving those parties permission to share your information with us:

- BonanzaGame

- Limesco Limited

- Curacao eGaming



User icon
February 25, 2019

Yes, I confirm to give you permission.

User icon
March 22, 2019

Hi pogg_vesla,

Unfortunately after repeated efforts to contact Bonanza Games about this issue we have received no response from the operator what-so-ever. At this stage I have no reasonable expectation of this changing.

All I could recommend trying would be to contact the operator's regulator Curacao eGaming, but I do need to be clear that we've never known this body to actually help players.

Sorry we could not be of more help!


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pogg_vesla consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bonza Spins

February 22, 2019

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