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Bovada – confiscated $20,000 in sportsbook winnings

Ruling

Found for the Casino - This player accepts that they have broken terms and conditions by utilising a VPN and does not wish us to go any further with this issue.

Read our Bovada Casino Review.

Player's Complaint

http://wizardofvegas.com/forum/gambling/sports/25495-bovada-stole-20-000-from-me/

The is already at wizard of odds on my case.

In Summary. Bovada closed my account and refunded my deposits but confiscated $20,000 in profits from me. Their reason was that I "used a VPN". Kahnawake were terrible they just sided with Bovada and didn't even ask for my side of the story.

The sleazy part about all this is that my first couple of deposits lost and Bovada did not shut my account and refund my money for "USING A VPN". They happily took the money and invited me back.

My actual VPN use amounts to a couple of logins to check my balance. 99% of all my bets and logins were not from a VPN they were from a 4g cell phone.

Can you please investigate I will provide more info as needed.

Read the casino review

1 Response

ThePOGG
Jun 29, 2016

Hi marktg - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with the username and email address you use at Bovada.

I also need to know the dates of play and why you felt it necessary to use a VPN when accessing Bovada? In general using a VPN when accessing an online gambling operator is activity that is strongly associated with players who are either a) trying to hide their identity to assist with the operation of multiple accounts or b) accessing from a jurisdiction they shouldn't be. In either case this is behaviour that the operator cannot allow.

This goes so far as having terms specifically restricting this activity as can be seen below:

"6.2. Fraudulent Activity. If, in our reasonable discretion, we determine that a player has engaged in fraudulent, unlawful, dishonest or improper activity (including, without limitation, the usage of a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information, or by making bets, wagers or poker play through a third party or on behalf of a third party) we reserve the right to immediately terminate or deny a player access to their Account. In such event, all Account balances (including both deposits and any winnings) shall be forfeited and we reserve the right to disclose information (including the identity of the player) to applicable parties including but not limited to; the Gaming Commission, banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such player."

Ultimately, having admitted that you have used a VPN, you have broken the above term and Bovada are within their rights to close your account and void your winnings. While I can speak to the operator, essentially there's no grounds to demand the return of losses and anything that they do will be done in a 'discretionary' manner - i.e. there's no assurance they'll do anything to help and if they do it'll be based on convincing them that this was an honest mistake.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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