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Bovada – Deposit and winnings “forfeited”


Resolved - This player has become non-responsive to our repeated requests for updates. As such we assume they have managed to resolve their issue on their own.

Read our Bovada Casino Review.

Player's Complaint

My older brother set up my account and accidentally used his DOB instead of mine. Didn’t realize until later. Put a little over $200 in and turned into $800. All of sudden, account is shut off. I send in documentation and three weeks after emails of “sorry for the delay, we are backed up”, I finally call them and a customer service rep said that they had decided on my account and I should have received an email about their decision (I found no such email). He also asked what email I was using despite already giving that information earlier when I said I couldn’t find such an email. He said they they have terminated my account and I asked that I get at the very least my deposit back and he said everything is forfeited.

Read the casino review

3 Responses

Dec 04, 2019

Hi mocrowe - welcome to ThePOGG.com!

Before we could do anything to help you, you need to provide your full name.

Is it fair to assume that your brother also has an account with Bovada?



Dec 12, 2019

Hi mocrowe,

I'm following-up on the above?



Dec 20, 2019

Hi mocrowe,

If we haven't heard from you by Friday the 27th of December I'll assume you no longer require our assistance with this issue and close this complaint.



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mocrowe consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bovada
  • Kahnawake Gaming Commission

December 3, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


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