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Bovada – No Withdrawal Allowed

Ruling

Resolved - Bovada casino inform us that this player has received their full payment. Player is non-responsive so we assume they have their money.

Read our Bovada Casino Review.

Player's Complaint

I asked for withdrawal of $1500 winnings via international wire transfer. First they said I have to have a local branch of that bank (I don't, I do all electronic banking). I don;t understand what that has to do with anything. I have a legimitae account at a big international bank, which I opened in Virginia 12 years ago. I have since moved to another state, and the closest branch is 500 miles away. However, I have used this account for the past 10 years to pay bills, make deposits, etc., electronically. It is a valdi account. I do not undertsand why Bovada can not process a wire transfer just becuase of the geographical location of a branch of that bank.

Second, I asked for wire transfer of the $1500 via another bank. After 19 days Bovada said that the wire transfer was rejected for "incorrect details." They refuse to tell me what the "incorrect details" are. I called them and they say my bank rejected the wire transfer and I should ask them. My bank has no record of a wire transfer. My bank could not send it back if they never received one. Bovada refuses to tell me their bank name, so I can't contact them. Bovada refuses to contact their bank to see what the problem is. Bovada refuses even to divulge where they are located (what country) or any details whatsoever about the progress of this wire transfer. I get the stock answer "we cannot give you that information." If you can help me get this resolved I would really appreciate it.

Read the casino review

4 Responses

ThePOGG
Jan 11, 2018

Hi fairbro - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 17, 2018

Hi fairbro,

Firstly you need to be aware that US banks are prohibited by law from processing any transaction related to online gambling. As such online gambling operators have to use payment processors that will process payments under other guises. When something goes wrong they receive limited information regarding what the problem is. In this instance all they've been told is that something do to with the details provided was incorrect. This explains the lack of detail you've been given.

Secondly, the operator informs me that you've managed to process a withdrawal via BitCoin and have subsequently lost the rest of your balance playing? If that's the case there's nothing further we can do here.

Thanks,

ThePOGG

ThePOGG
Jan 24, 2018

Hi fairbro,

I'm following up on the above?

Thanks,

ThePOGG

ThePOGG
Jan 31, 2018

Hi fairbro,

If we've not heard from you by Friday the 9th of February I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.