Bovada - Software Glitch in 3 Card Poker
Ruling
Resolved - Whether this was a game glitch or a mis-click on the player's part, it was an error that should of and has been corrected and the player is happy.
Read our Bovada Casino Review.
Player's Complaint
I was playing 3 card poker at bovada and was dealt a straight, I chose "raise" and it folded my hand. I dealt with "customer service" via chat for about an hour before having a supervisor call me. He said that the system says that I chose "fold" and there is nothing that he can/will do. I took a photo of the hand. I explained to him repeatedly how the game works (he was not familiar with it) and that there is no way someone would fold a straight; furthermore, if they did, the pair + should still be paid (a different argument all together). I was playing $10 on the ante and Pair+, which would make this a $100 swing. Absolutely the worst experience with customer service I have ever had at any online casino. Service rep was [EDIT], Supervisor whom called was name [EDIT]. Chat Id or hand ID was [EDIT], I jotted that don't but can't remember which ID it was. Thanks for any help.
Read
the casino review
5 Responses
Leave a Reply
You must be
logged in
to post a comment.
Hi pkp161 - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG