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Bronze casino - loyalty points

Ruling

Found for the Player - Despite our repeated efforts to contact Bronze Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Bronze Casino Review.

Player's Complaint

Hi there

I recently changed my points and received €8 I then got a €20 bonus and €10 cash back as I lost £1600 a few months ago.

I won €1000 and now they are now telling me I won with the cash back and only entitled to €100 as stated I the Ts and Cs.

I received an email from a person called [EDIT] with this statement “ if you would have come with a positive approach I would have gladly spoke with finance and try to get you a higher max cashout .

This is really unacceptable and very rude of them to do this.

What could I actually do about this as from the reviews people don’t even get their payouts.

Read the casino review

3 Responses

User icon
ThePOGG
December 29, 2019

Hi epicmarty1980 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Bronze Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

With regard to your complaint - had your balance dropped to zero before this win?

I would also like to know specifically what you have said to support to elicit the above response?

Thanks,

ThePOGG

User icon
epicmarty1980
December 29, 2019

Hi there .

The balance didn’t drop to zero, after the endless battle with customers service they had told me I won that money with the cash back tuesdays.

I had told them that what they are doing is illegal and they way they treat their customers is appalling and that I would get a solicitor involved etc.

User icon
ThePOGG
February 18, 2020

Hi epicmarty1980,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no response whatsoever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

epicmarty1980 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bronze Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

December 29, 2019

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