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Bronze casino – voided winnings

Ruling

Found for the Player - Bronze Casino failed to make their terms and conditions available to mobile users and as such cannot hold players to them.

Read our Bronze Casino Review.

Player's Complaint

Hi there

This is regarding a bonus that was awarded to my account while playing on a mobile device and the terms and conditions being impossible for me to view or find on the mobile version of there site thus it being impossible for me to know exactly what the terms and conditions were and that it was slots only and not table games.

I have photo evidence of this .. there’s a link on the site saying click here for more information on the bonus but when I click or clicked on that while on my iPhone it just redirects me to there home page .. Please try to find there bonus terms and conditions on there mobile site and I assure you there not there.

I met all wagering requirements and won the big amount once the bonus period was well over yet theyve took away my winnings with it being impossible for me to know I could not play table games

Read the casino review

2 Responses

ThePOGG
Sep 17, 2019

Hi sleeve69 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Bronze Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Oct 08, 2019

Hi sleeve69,

I've discussed this issue with the operator. As they can demonstrate that you accessed the site via both a mobile and desktop device their position is that you must be familiar with the terms. We do not agree with or accept this position. Terms and conditions need to be easily accessible to players are all times if they are to be considered enforceable.

The operator are not prepared to change their position. Sorry we could not be of more help!

ThePOGG

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Agreement

sleeve69 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bronze Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

September 16, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.