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Bronze Casino - Withdrawal not being processed

Ruling

Resolved - A verification issue has been resolved and the submitting complainant has now confirmed that they have received their payment from Bronze Casino.

Player's Complaint

Hi

I have had a pending withdrawal from bronze casino since 20th Oct. I have submitted ID documents and completed phone verification but the withdrawal does not seem to be being processed. I have email several times to follow up and tried the online chat but get no response. I would be grateful for any assistance to get the withdrawal processed.

Read the casino review

6 Responses

User icon
ThePOGG
November 3, 2019

Hi djmum11 - welcome to ThePOGG.com! As a UK citizen you should only be playing with operators that hold a UKGC license. Bronze do not hold a UKGC license and as such are breaking UK law by accepting your custom. Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low. Thanks, ThePOGG

User icon
ThePOGG
November 8, 2019

Hi djmum11,

I've spoken to Bronze Casino and they inform us that your withdrawal has been approved but they are waiting on you providing a photo of the front of the card you used to make the deposit showing the first 6 digits and last 4 digits of the card number.

Can you please let us know when you have submitted this?

Thanks,

ThePOGG

User icon
Djmum11
November 8, 2019

Thank you, I have now had a response and submitted my documents again and been informed that my withdrawal is now approved so I hope to see this in my account soon. Thanks for your assistance.

User icon
ThePOGG
November 12, 2019

Hi Djmum11,

That's good news. Please let us know when you receive your funds!

Thanks,

ThePOGG

User icon
Djmum11
November 12, 2019

Thank you, funds now received.

Much thanks

User icon
ThePOGG
November 12, 2019

Hi Djmum11,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Djmum11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bronze Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

November 3, 2019

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