English in United States
Resolved - A verification issue has been resolved and the submitting complainant has now confirmed that they have received their payment from Bronze Casino.
I have had a pending withdrawal from bronze casino since 20th Oct. I have submitted ID documents and completed phone verification but the withdrawal does not seem to be being processed. I have email several times to follow up and tried the online chat but get no response. I would be grateful for any assistance to get the withdrawal processed.
I've spoken to Bronze Casino and they inform us that your withdrawal has been approved but they are waiting on you providing a photo of the front of the card you used to make the deposit showing the first 6 digits and last 4 digits of the card number.
Can you please let us know when you have submitted this?
Thank you, I have now had a response and submitted my documents again and been informed that my withdrawal is now approved so I hope to see this in my account soon. Thanks for your assistance.
That's good news. Please let us know when you receive your funds!
Thank you, funds now received.
Thanks for letting us know - it is appreciated!
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Bronze Casino - Withdrawal not being processed
Posted by Djmum11
November 3, 2019
Djmum11 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 3, 2019
Hi djmum11 - welcome to ThePOGG.com! As a UK citizen you should only be playing with operators that hold a UKGC license. Bronze do not hold a UKGC license and as such are breaking UK law by accepting your custom. Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low. Thanks, ThePOGG