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Bronze - verification issues

Ruling

Found for the Casino - If you choose to play with and subsequently lose your funds there is nothing that we can do to recover them.

Read our Bronze Casino Review.

Player's Complaint

Sent all my documents,not good enough pictures,sent from iPad and mobile and they are perfect.I continue to get the same email 5imt and time again,and the funds are still sat there.I contacted chat and sent them through to a advisor called [EDIT] and she said they were fine,I will send them to the verification team.I got the same response,you need to send your documents?

Read the casino review

4 Responses

User icon
ThePOGG
September 22, 2019

Hi rinksydoo - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Bronze Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Before we can do anything to help you, you need to provide your full name.

Thanks,

ThePOGG

User icon
Rinksydoo
September 22, 2019

[EDIT]

User icon
Rinksydoo
September 24, 2019

Hi,I have resolved the issue by putting the money back into my account and playing it till I lose.Thanks for looking into it,but I haven’t the time and patience dealing with these sort of people.????

User icon
ThePOGG
September 27, 2019

Hi Rinksydoo,

I'm sorry to hear that. If you have already played with and lost the funds there is nothing we can do to help you.

ThePOGG

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Agreement

Rinksydoo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Bronze Casino
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

September 22, 2019

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