Bulldog 777 - Been waiting almost a year now to receive all of my money

Hi Ebosia - welcome to ThePOGG.com I'll try to speak to Bulldog 777 and see what I can find out. Before I do I need you to clear up exactly what you are owed. You won $30000 and so far you've been paid €7500? Is that correct? Exactly what figure do you feel that you are still due. As a side point Mojo Affiliates no longer represent Bulldog 777 so the chances are [EDIT] could no longer help you. Thanks, ThePOGG

Hi Ebosia,

I have been contacted by Bulldog777 and am attempting to find out more now.

I'll get back to you as soon as I have more information.

Thanks

ThePOGG

Hi Ebosia, Just to let you know I have had a response from [EDIT]. He is trying to get conformation of what the issue is here but this is taking time and as it's no longer a company he works with it's expected to be a slow process. Please bear with me. Thanks, ThePOGG

Hi Ebosia,

I'm in the process of trying to set up a convenient time to have a phone discussion with the relevant parties regarding this issue. As the Amsterdam Affiliate Conference is on this week this is proving a little tricky.

I'll feed back to you as soon as I know more.

ThePOGG

Okay just .let me know. Good luck and thank you very much

Hi Ebosia,

I apologise for the delays. As the person I need to speak to is operating on a radically different time zone than me it's been tricky getting things together. I'm going to get up early tomorrow morning to take the call and should be able to offer a more complete picture after that.

Thanks for your patience,

ThePOGG

Hey Ebosia,

I just wanted to quickly let you know that I am currently taking some action to resolve this issue - I can confirm that the ultimate intention is to pay you, but that there is some internal politics at play. I can't say more for the time being, but I hope to have some progress for you in the near future.

Thanks,

ThePOGG

Hi Ebosia,

Sorry for the delay. I'm in the process of trying to contact Cyberluck regarding this issue. Cyberluck are the master license holder for Bulldog777, but so far they've been unresponsive. I'll continue to update you as and when I have more information.

Thanks,

ThePOGG

Hi Ebosia,

Apologies about the delay. Due to the structure of the Curacao regulators it's taking me time to get through to the correct people.

Thanks,

ThePOGG

Hi Ebosia,

Unfortunately I'm having no success with Curacao. The Curacao regulators function as 4 master licenses. One of those master licenses has been very willing to cooperate in resolving player complaints. Unfortunately they are not the master license for Bulldog777 and the group that deal with that master license has been non-responsive.

What I'd like you to do is submit a complaint here - https://validator.curacao-egaming.com/4e7273d8-4a68-4111-a901-0a620a00002a

That's the license page for Bulldog777 and you'll see at the bottom a form for submission of a complaint. Hopefully Cyberluck will be more responsive to direct communication from a player than they have been to my attempts.

Let me know as and when you get any response.

Thanks,

ThePOGG

Hi Ebosia,

Have you managed to submit a complaint to Cyberluck?

Thanks,

ThePOGG

Hi Ebosia,

If we're going to move this issue forward I need you to submit your complaint to Cyberluck. Without that there's little point in me continuing to pursue this matter.

Thanks,

ThePOGG

Hi Ebosia,

To move this issue forward at all I need you to submit that complaint to Cyberluck. If I haven't heard from you by Friday the 22nd of August, I'm going to presume that you're not interested in pursuing this issue any further and close this complaint.

Thanks,

ThePOGG

As I've had no communication from Ebosia since the 26th of June I can't do anything further to move this case forward. Given that I know the casino should pay - from conversations with an associated representative of the casino there's no legitimate reason for withholding the funds - but have declined to do so for internal reason, I'm still marking this complaint as 'Found for the Player'. I would also severly criticise the Cyberluck branch of the Curacao regulatory authority. I've tried on several occasions to contact them about this issue with not even a basic response. Other Master License holders have been forthcoming and communicative and are worthy of high praise. Failing to offer any response to a serious player complaint is an absolute failing on the most fundamental level. ThePOGG