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Cafe Casino – Funds missing

Ruling

Found for the Casino - This player claimed a bonus that had a maximum allowed withdrawal of $900 and has been paid the full amount they are entitled to.

Read our Cafe Casino Review.

Player's Complaint

I signed up for an account using the referral of my wife on or around dec 2 or 3 2018. I deposited 90.00 at which time I used a bonus and played for over a weekend had already won and completed all my bonus play and had won over 6000.00 at one point around the 9th I requested a withdrawal at the time I had almost 5000.00 a request of 2000.00 a few days went by and I continued playing still had 3300.00 and received an email while I was playing on the 11th stating that I had no funds and right while I was playing my balance dropped from 3300.00 to 900.00 . I stopped playing and called them they stated that I had placed a bet of 2500.00 on a lucky 7 galore machine! That option isn’t available to bet! Then they said maybe someone hacked my account. They disable it and said 24-48 hours to resolve it has been 2 weeks with me contacting them via email and phone daily, no answers they are looking into it, I explain that it’s on their end but now all the funds that were legitimately won and what was left after they [REMOVED] 2500.00 are not accessible and I read now that I am not the first person with this problem. No one hacked into my account. They removed bed the money to not have to pay it I am thinking!

Read the casino review

2 Responses

ThePOGG
Jan 05, 2019

Hi reallymad - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jan 21, 2019

Hi reallymad,

I've spoken to the casino about this issue.

You claimed a welcome bonus when you deposited. This welcome bonus comes with a 10xdeposit maximum cash out. You deposited $90 so the maximum you would be allowed to withdraw from play with the deposit and bonus fund (and any winnings accrued by them) would be $900.

While there was some confusion in communication with support about wagering requirements ultimately you have cashed out the maximum that was allowed from this play.

I hope that helps clarify the issue for you.

Thanks,

ThePOGG

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Agreement

reallymad consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Cafe Casino
  • Kahnawake Gaming Commission

December 23, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.