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Hi Ferrari Rider - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi Frerari Rider,

I've spoken to the operator and they inform us that they are waiting on you submitting ID to complete verification. Specifically they've requested a utility bill in your name showing your registered address and proof of source of funds to your Ecopayz account.

If you can forward that on to the operator and let us know when you've done so I'll follow-up with them.

Thanks,

ThePOGG

Hi Ferrari Rider,

I'm following-up on the above?

Thanks,

ThePOGG

Hey!

Yes I am! I will let you know their response after I send all the docs.

Thanks!

Hey!

I sent all the docs but the casino is just not communicating..

Hi Ferrari Rider,

Can you please forward the email you sent to Campeon Bet containing your utility bill to <a href="mailto:complaints@thepogg.com" rel="nofollow">complaints@thepogg.com</a>?

Thanks,

ThePOGG

I have sent you the docs as you have asked for.

Hi Ferrari Rider,

I've reviewed the document you've sent through. Unfortunately that's unlikely to be accepted as proof of address. My recommendation at this point would be to contact your bank and ask them to post out your most recent statement. This will quickly resolve the issue.

Thanks,

ThePOGG

Hey!

The casino asked me to resend the phone bill that i had sent before, so I did. I hope this will work, i will let you know the response from the casino as soon as I get it.

Just to add to this, as you advised I also sent them the bank statement.

Just to let you know. After sending them everything they needed I still cannot get my withdrawal.

Hi Ferrari Rider,

I've spoken to Campeon Bet - they inform me that the bank statement you sent in was a year old. You need to submit proof of address that is no older than 3 months (this is the reason I suggested you contact your bank and ask them to send out your most recent statement). Can you please let us know when you've done this?

Thanks,

ThePOGG

Hey!

Look I already sent them the bank statement dated from this September, I have also sent them the utility bill. They asked me to resend the utility bill, so I did that. I have forwarded to you the message I sent to the casino. The casino has enough proof of my address, they just do not want to pay...

Hi Ferrari Rider,

I've reviewed the document you've submitted. Unfortunately the bank statement would not meet the requirements. This is a screen shot of an online statement. Proof of address needs to be a document <strong>posted to your address</strong> to demonstrate that you are receiving mail at that address. This is why I previously directed you to contact you bank and ask them to post out your most recent statement.

I need you to contact your bank and request your most recent statement be posted out to you.

Thanks,

ThePOGG

Hi Ferrari Rider,

Have you manged to get a copy of your bank statement posted to you?

Thanks,

ThePOGG

Not yet! As soon as I get it I will send it to you and the casino.

Thanks,
Ferrari Rider

Hi Ferrari Rider,

Have you submitted this document to the casino?

Thanks,

ThePOGG

Hi Ferrari Rider,

IF we haven't heard from you by Friday the 25th of January I'll assume you've managed to resolve this issue and close this complaint.

Thanks,

ThePOGG

Hello!

I have sent the letter from bank posted to my address to the casino. Sending the same letter to  complaints@thepogg.com.

Hi Ferrari Rider,

I've reviewed the document you've sent through and I have some immediate concerns.

Firstly, this doesn't appear to be the bank statement that I asked you to get but simply a general letter form your bank.

Secondly, we're two and a half months past when this letter was issued! In fact, this letter was issued BEFORE my post on the 16th of November.

Frankly, in the operator's position - and remembering this is an operator without any significant regulatory oversight - I wouldn't be at all surprised for them to have significant concerns about how long its has taken you to deliver a document in a non-standard format.

While I'll contact the operator, I would anticipate them being unsatisfied with this submission.

ThePOGG

Hi Ferrari Rider,

Have you forwarded this document on to the operator?

ThePOGG

Hi Ferrari Rider,

I'm following-up on the above? Have you sent that document to the operator?

Thanks,

ThePOGG

Hi Ferrari Rider,

If we haven't heard from you by Friday the 1st of March I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

This player has become non-responsive to our requests from updates. As such we assume that they've managed to resolve this issue.

In February I registered in Campeonbet. I did not have any win until the end of March when I won 1 650 EUR. Then I got myself into the exhausting verification process which had no chance to end. So, after sending the documents that were initially requested by the casino I was asked to send the photo with my ID in front of my computer screen which I did. Then I had numerous tries to get in touch with the casino - through the email and support but it was just a waste of time. Then a week ago I got the message from them were they stated there was an investigation in my account and I would not be paid. I have been playing in this casino for a while and this whole thing is getting on my nerves, I would like to get my win...
 

Campeon Bet - Impossible to verify my account

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