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CampeonUK – not paying out winnings

Ruling

Declined - This issue is now being reviewed by the operator's officially appointed ADR for the UK. As such we have stepped back as a professional courtesy.

Read our CampeonUK Casino Review.

Player's Complaint

Requested winnings of £7,125 on 10th Dec. They repeatedly ask for documents which I keep submitting. I have done this repeatedly, they even came back and said ID didn't show all 4 corners when it clearly did. I have sent wife and I drivers licences, statement from wife saying bank and paypal accounts authorised for use, bank statements 3 months for both of us, paypal account ownership, statement of worth.... When I ring, the agent says all docs approved and its waiting on compliance. Yet chat agent says docs not approved so have resubmitted. Either way, docs have been provided and payment still hasn't been made. What should I do now? Thanks, [EDIT]

Read the casino review

2 Responses

ThePOGG
Jan 09, 2020

Hi mimoo66 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Mar 13, 2020

Hi mimoo66,

IBAS have contacted us as you have also submitted your complaint to their team. As a professional courtesy, given that IBAS are the official ADR for UK players, we have agreed to step back from the management of this complaint.

Please continue your claim via IBAS.

Thanks,

ThePOGG

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Agreement

mimoo66 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Campeon Bet
  • Curacao eGaming
  • CW Marketing B.V.

January 7, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.