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Captain cooks - missing funds

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Captain Cooks Casino Review.

Player's Complaint

I withdraw $15,000, I received $4,000 then the rest the money magically disappeared from my account. Every time I contact them I get redirected to a new person and they told me I receive my money when I do not.

Read the casino review

5 Responses

User icon
thepogg
February 18, 2023

Hi barrelracer2001 - welcome to ThePOGG.com!

How much did you deposit? Were you playing with any bonuses?

Thanks,

ThePOGG

User icon
barrelracer2001
February 18, 2023

I believe I deposited about $70, can’t remember if there was a bonus. All I know is I withdrew $15,000 CAD funds. And only received $4,000

User icon
thepogg
February 18, 2023

Hi barrelracer2001,

Please forward all communication you have had with the operator about this matter to [email protected].

Thanks,

ThePOGG

User icon
thepogg
February 27, 2023

Hi barrelracer2001,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
March 4, 2023

Hi barrelracer2001,

If we haven't heard from you by Friday the 18th of March we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

barrelracer2001 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Captain Cooks
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Apollo Entertainment Limited

February 17, 2023

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